1. Seller and scope
The website is operated under the name Dolphecoste, a fashion & lifestyle marketplace operating in Cameroon. Customer service can be reached through the Contact page.
These terms apply to consumers buying for personal needs. The customer must be able to read and retain them before confirming an order.
2. Customer account
Browsing does not require an account. Account information must be accurate. Customers must keep passwords confidential and report unauthorised access. Fraud, impersonation, harassment, security bypasses, automated extraction and disruption of the service are prohibited.
3. Products, availability and prices
Essential characteristics, size, colour, condition, price and availability are shown on product pages. Prices are in CFA francs (XAF). Taxes and any delivery charge are shown before confirmation. A manifest pricing error may lead to cancellation and a full refund.
Descriptions such as authentic, new, used or refurbished are used only where that condition can be supported and is clearly stated.
4. Order process
Before confirming, customers can review the products, quantities, size, delivery information and total price and correct errors. Confirmation creates an order reference and an electronic acknowledgement. The order remains pending until payment is submitted and is finally accepted after actual receipt of funds and availability checks. If an item is unavailable, the customer is informed and any amount received is refunded.
5. Payment
Active methods are Orange Money and MTN MoMo via direct transfer to the Dolphecoste number. Visa and Mastercard remain marked "coming soon" until an approved gateway is activated. Wave and Paysika are not offered until a contractual and technical integration is operational.
Dolphecoste never asks for a Mobile Money PIN, password or OTP. Only the payer number and transaction identifier may be requested to reconcile a payment. A screenshot alone does not prove receipt of funds.
6. Delivery
The delivery zone, charge and estimated time are disclosed before acceptance. Free delivery in Yaoundé and Douala applies only under the conditions displayed with the offer. Customers must provide a correct address and reachable telephone number. In case of delay or unavailability, the customer is informed and may obtain cancellation and refund where required by law.
7. Withdrawal, returns and refunds
For goods ordered online, a consumer may notify withdrawal within 15 days starting on the day after receipt. Goods must be returned without alteration, with accessories and, where possible, packaging. Reasonable indoor shoe fitting is permitted. Return costs for a simple change of mind are borne by the customer. Amounts due are refunded within 15 days after return of unaltered goods.
Non-conforming, defective or late goods may be returned for repair, replacement or refund without limiting statutory rights. See the detailed return policy.
8. Warranties, liability and privacy
Dolphecoste remains responsible for conformity and defects attributable to it. Nothing in these terms excludes statutory warranties or consumer remedies. Personal data used for accounts, orders, payment checks, delivery, support and fraud prevention is handled under the privacy policy. Marketing requires prior consent and an unsubscribe option.
9. Complaints and applicable law
Complaints should first be submitted through the Contact page with the order reference and supporting evidence. If no amicable solution is reached, the consumer may contact the competent services of the Ministry of Trade, a competent consumer recourse body or the competent Cameroonian courts. Cameroonian law applies. No unilateral arbitration clause is imposed.
10. Legal references
These terms reflect Cameroon Law No. 2010/021 on electronic commerce, Framework Law No. 2011/012 on consumer protection and Law No. 2010/012 on cybersecurity and cybercrime.